Big or Small – We Have A Call Recording Solution For You

Limit liability. Identify and act upon training opportunities. Comply with legal requirements. Improve performance while increasing employee retention. Ensure high customer satisfaction.

Call Recording Made Easy

Every business is unique when it comes to finding a Call Recording Solution that fits your needs. Whether your business operates independently or across multiple locations, is centralized or has a segmented communications infrastructure, Goserco, Inc. can provide a seamless recording solution that works for you.

Many of our enterprise-wide, multi-site installations include the following software and system architectural configurations:

  • Analog, Digital, and VoIP Call Recording
  • Conventional and Trunked Radio Recording (Including P25 IP Radio)
  • Centralized (browser-based) search, playback, and export
  • Centralized Archiving
  • NAS/SAN long-term call recording archives
  • Call Taker Evaluation Software and Template Tools
  • Workstation Screen Recording
  • Advanced Analytics Tools
  • Quality Assurance

Industry Ready

Since 1991, Goserco, Inc. has taken to heart how important it is to create an authentic partnership with all of their clients. Whether your business is medical, legal, construction, or transportation, Goserco can help you limit potential liability, have a solid record of verbal and computer-based transactions – or simply take advantage of tools to manage the service your customers receive from employees of your company.

Call Goserco Today For A Call Recording Quote

Arizona Recording Laws At A Glance

Important Notice

This information is provided for the sole purpose of encouraging thought for a starting point discussion with your legal counsel, before recording telephone conversations. The information provided here is not legal advice of Arizona Recording Laws, and it is in no way intended as a substitute for legal counsel. Always consult with a licensed attorney(s) in the relevant state(s) if you have questions about the legal implications of recording phone conversations.

Arizona is a “one-party” state, with regards to recording telephone conversations. In general, we believe this means that consent is required by at least one (and only one) party prior to recording. Recording without the consent of at least one party is likely to be a felony, except in special circumstances, or with specific exemption. Before recording business telephone conversations, whether for later dispute resolution or quality assurance, always consult with your legal counsel to ensure that legal and appropriate consent is obtained, and that employees and/or customers are properly notified (where required).

Below, are excerpted sections of the Arizona Revised Statutes that we believe apply to recording business telephone conversations.

Arizona Recording Laws

ARS 13-3005 A.1,2 – Requirement for consent of either a sender or receiver
ARS 13-3008 A. – Requirement for intent of lawful use to possess “interception” equipment
ARS 13-3012 9. – Exemptions for consent of a party to the communication, or a person who is present during the communication

Title 13 – Criminal Code

Chapter 30 EAVESDROPPING AND COMMUNICATIONS

13-3005. Interception of wire, electronic and oral communications; installation of pen register or trap and trace device; classification; exceptions

A. Except as provided in this section and section 13-3012, a person is guilty of a class 5 felony who either:

1. Intentionally intercepts a wire or electronic communication to which he is not a party, or aids, authorizes, employs, procures or permits another to so do, without the consent of either a sender or receiver thereof.

2. Intentionally intercepts a conversation or discussion at which he is not present, or aids, authorizes, employs, procures or permits another to so do, without the consent of a party to such conversation or discussion.

13-3008. Possession of interception devices; classification

A. It is unlawful for a person to have in his possession or control any device, contrivance, machine or apparatus designed or primarily useful for the interception of wire, electronic or oral communications as defined in section 13-3001 with the intent to unlawfully use or employ or allow the device, contrivance, machine or apparatus to be used or employed for the interception, or having reason to know the device, contrivance, machine or apparatus is intended to be so used.

13-3012. Exemptions

9. The interception of any wire, electronic or oral communication by any person, if the interception is effected with the consent of a party to the communication or a person who is present during the communication, or the installation of a pen register or trap and trace device with the consent of a user or subscriber to the service.

A complete online reference to Arizona Recording Laws is available at Arizona State Legislature.

Arizona Recording LawsWhat about other states, or recording phone calls that cross state lines?

We always recommend consulting your legal counsel. There may be differing state, local, and federal laws about recording, and required consent, and if you record phone conversations with one or more parties in other states, we believe you’ll be subject to the laws in those other states (the party in the other state is subject to protection under the law of the state they are in). Please, seek the advice of licensed legal counsel and plan appropriately before recording.

Additional information about recording laws in other states can be found at the Reporters Committee for Freedom of the Press website Can We Tape?.

State laws at a glance
State by state summaries
Interstate phone calls

Important Note
The information provided above is not legal advice, and it is in no way intended as a substitute for legal counsel about Arizona Recording Laws. Always consult with a licensed attorney(s) in the relevant state(s) if you have questions about the legal implications of recording phone conversations.

Voip Integration with PBX, 911 and Two-Way Radios

Manufactures We Support - voip integration with pbx

PBX Systems – There are several methods of recording available (trunk tapping, station tapping, service observe, single-step conference, VoIP delivery, and passive VoIP monitoring). VoIP integration with PBX will depend on the PBX manufacturer, computer-telephony integration (CTI) is often available and provides recording control and additional call detail data. Integrations with agent desktops can also provide recording control and add desktop application data and/or screens for a complete record of the agent-caller interaction. X

911 Systems – Just like PBX systems, there are several methods of recording are available. Depending on the 911 controller manufacturer, a simple integration (serial CAD, SMDR, or CDR) easily adds searchable ANI/ALI detail to the 911 recordings. Integrations with call taker/dispatcher CAD workstations can add CAD application data and/or screens for a complete record of the interaction.

Two-Way Radio Systems – With several methods of recording available ( T1/E1 trunked-logging, talk group audio tapping, frequency audio tapping, and console audio tapping), Goserco will find a solution for you. Depending on the radio manufacturer, integrations with digital radio systems can provide recording control as well as detail data (talk group ID, unit/device ID, console ID, etc.). Integrations with dispatcher radio control workstations can provide screen recording for a complete record of dispatcher radio communications operations.

Whether you need to do a VoIP integration with PBX, 911 or Two-Way Radios, Goserco has a solution for you.
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PCI-DSS Compliance for Your Business

Important Notice
This information is provided for the sole purpose of encouraging thought for a starting point discussion with your legal counsel, before recording telephone conversations. The information provided here is not legal advice, and it is in no way intended as a substitute for legal counsel. Always consult with a licensed attorney(s) in the relevant state(s) if you have questions about the legal implications of recording phone conversations.

PCI-DSS (Payment Card Industry Data Security Standard) compliance is a topic that requires specific knowledge and practices, especially as they may relate to calls (that may contain credit cardholder information) recorded by merchants or other businesses. In our opinion, there is probably no substitute for appropriate legal and operational guidance from experienced PCI-DSS experts.

In addition to getting started with PCI-DSS, the PCI Security Standards Council website provides a documentation library that includes the PCI-DSS standard itself, as well as a supplement directly related to call recording, entitled, “Protecting Telephone-based Payment Card Data“.

Consider visiting the PCI Security Standards Council website and documents library, for more information about how your business can be PCI DSS compliant.