With the advancements technology has made over the last 20 years, the demand for a reliable and user friendly call recording solution is huge. Businesses are now more concerned about Quality Assurance and want a way to improve their overall customer satisfaction.
Verint offers a comprehensive set of quality monitoring tools that is highly integrated with their Audiolog recording solution.
- Verint’s Audiolog provides a multimedia recording solution for contact centers with any type of environment.
- This high quality recording equipment helps contact centers meet compliance, risk management and quality management needs with a flexible solution for full-time, on demand, scheduled and criteria-driven recording.
- Audiolog uses a single platform to capture screens as well as data from a variety of sources, including digital, analog, IP telephones.
- This system also provides multimedia search and playback to quickly expedite, dispute resolution and enhance quality assurance evaluations and initiatives.
- Offers a synchronized voice, text and screen replay
- Includes an open architecture, industry-standard technology, and optional encryption for superior reliability, scalability, and compliance with Payment Card Industry Security Standards (PCI DSS)
Verint & Public Safety
- Provides a comprehensive workforce optimization portfolio: radio and telephone call recording, playback and archive; quality assurance; training, and coaching; speech analytics;incident investigation; and customer surveys.
- Designed to improve emergency preparedness and response, reduce liability and risk, and make the most of budgets and staff.
- Helps enhance employee productivity, increase retention, and expedite implementation of NG9-1-1, E-112, and other emerging standards
- Developed specifically for command and control centers, PSAPs, and emergency communication centers, including correctional facilities, transportation network operation centers, homeland security, 911/999/112/000 centers and more.
Verint & Contact Centers
- Offers the industry’s first 5th generation workforce optimization solution for may types of contact centers
- Built on proven technology developed by Verint® Systems, Blue Pumpkin® Software, Witness® Systems, Mercom™, and Iontas™.
- Enables contact centers to use Real-Time at the Right Time™ intelligence to capture and analyze customer interactions, uncover trends, discover the root cause of employee and customer behavior, and make faster, better decisions.
- Targets specific areas of customer service operations in and beyond contact centers