Verint® Audiolog Recorder

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With the advancements technology has made over the last 20 years, the demand for a reliable and user friendly call recording solution is huge. Businesses are now more concerned about Quality Assurance and want a way to improve their overall customer satisfaction.

Verint offers a comprehensive set of quality monitoring tools that is highly integrated with their Audiolog recording solution.

Verint Audiolog

  • Verint’s Audiolog provides a multimedia recording solution for contact centers with any type of environment.
  • This high quality recording equipment helps contact centers meet compliance, risk management and quality management needs with a flexible solution for full-time, on demand, scheduled and criteria-driven recording.
  • Audiolog uses a single platform to capture screens as well as data from a variety of sources, including digital, analog, IP telephones.
  • This system also provides multimedia search and playback to quickly expedite, dispute resolution and enhance quality assurance evaluations and initiatives.
  • Offers a synchronized voice, text and screen replay
  • Includes an open architecture, industry-standard technology, and optional encryption for superior reliability, scalability, and compliance with Payment Card Industry Security Standards (PCI DSS)

Click one of the links below to read more about Verint Products:

Audiolog™ (Recording)

Audiolog™ Interaction Quality

Advanced Applications

 

Verint & Public Safety

  • Provides a comprehensive workforce optimization portfolio: radio and telephone call recording, playback and archive; quality assurance; training, and coaching; speech analytics;incident investigation; and customer surveys.
  • Designed to improve emergency preparedness and response, reduce liability and risk, and make the most of budgets and staff.
  • Helps enhance employee productivity, increase retention, and expedite implementation of NG9-1-1, E-112, and other emerging standards
  • Developed specifically for command and control centers, PSAPs, and emergency communication centers, including correctional facilities, transportation network operation centers, homeland security, 911/999/112/000 centers and more.

Verint & Contact Centers

  • Offers the industry’s first 5th generation workforce optimization solution for may types of contact centers
  • Built on proven technology developed by Verint® Systems, Blue Pumpkin® Software, Witness® Systems, Mercom™, and Iontas™.
  • Enables contact centers to use Real-Time at the Right Time™ intelligence to capture and analyze customer interactions, uncover trends, discover the root cause of employee and customer behavior, and make faster, better decisions.
  • Targets specific areas of customer service operations in and beyond contact centers