Voip Integration with PBX, 911 and Two-Way Radios
PBX Systems – There are several methods of recording available (trunk tapping, station tapping, service observe, single-step conference, VoIP delivery, and passive VoIP monitoring). VoIP integration with PBX will depend on the PBX manufacturer, computer-telephony integration (CTI) is often available and provides recording control and additional call detail data. Integrations with agent desktops can also provide recording control and add desktop application data and/or screens for a complete record of the agent-caller interaction. X
911 Systems – Just like PBX systems, there are several methods of recording are available. Depending on the 911 controller manufacturer, a simple integration (serial CAD, SMDR, or CDR) easily adds searchable ANI/ALI detail to the 911 recordings. Integrations with call taker/dispatcher CAD workstations can add CAD application data and/or screens for a complete record of the interaction.
Two-Way Radio Systems – With several methods of recording available ( T1/E1 trunked-logging, talk group audio tapping, frequency audio tapping, and console audio tapping), Goserco will find a solution for you. Depending on the radio manufacturer, integrations with digital radio systems can provide recording control as well as detail data (talk group ID, unit/device ID, console ID, etc.). Integrations with dispatcher radio control workstations can provide screen recording for a complete record of dispatcher radio communications operations.
Whether you need to do a VoIP integration with PBX, 911 or Two-Way Radios, Goserco has a solution for you.