Eventide Communications’ Critical Insights AI
Redefining Operational Intelligence
Advanced AI Tools that Deliver
Through Goserco, Eventide Communications’ Critical Insights AI delivers a comprehensive suite of AI tools for PSAPs, security operations, call centers, and emergency services. This Software as a Service (SaaS) product integrates seamlessly with NexLog DX-Series recorders and leverages AWS for robust and secure data management.
Find It Faster | Tuned for Public Safety
Critical Insights AI offers unparalleled benefits to agencies through its three AI assistants that have been trained on public safety data:
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Research Assistant: |
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Find and review critical recordings in seconds with intuitive search features.
- Search by voice command or specific criteria such as time, date, and call scenarios.
- Reduce staff burnout by summarizing traumatic call content.
- Quickly generate recording requests, saving valuable time during high-stress periods.
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QA/QM Assistant: |
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Automate your quality assurance processes for efficiency and accuracy.
- Review calls in seconds with automated QA tools.
- Preloaded and custom evaluation forms provide flexibility to meet regulatory requirements.
- Improve training with actionable feedback from real-time evaluations.
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Supervisor Assistant: |
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Streamline operations with AI-powered transcription and analytics.
- Perform phrase spotting and transcription in real-time or post-call.
- Search and export transcriptions across multiple recordings for detailed review.
- Enable multilingual transcription to support diverse community needs.
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Speech Factor AI: |
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Enable informed decision-making with in-depth analytics.
- Access detailed reports on call trends, shift changes, and call volumes.
- Predict high-stress scenarios for better telecommunicator support.
- Leverage visual data to enhance operational workflows.
Why choose Goserco?
Your Trusted Local Partner for Mission-Critical Operations
For decades, Goserco, based in Arizona, has provided expert solutions and unparalleled service to public safety agencies in the western United States, including California, New Mexico, Nevada, and Washington.
- Regional Focus, Expert Service: Deep knowledge of the Southwest region’s unique challenges and requirements.
- On-Site Support: Rapid response teams provide installation, maintenance, and troubleshooting.
- Customer-Centric Approach: Tailored solutions and comprehensive training programs ensure your team operates at peak performance.
- Reliable Deployment: Goserco simplifies the integration of Critical Insights AI into your existing infrastructure for seamless operation.
With Goserco, you gain a partner committed to enhancing your agency’s communication systems and supporting your mission-critical needs.
Goserco Headquarters
7165 E University Dr. Ste. 180
Mesa, AZ 85207 AZ ROC302489
Connect By Phone
480-964-8911 Arizona
480-964-8912 Fax
800-285-0108 Regional